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The first step in the process of motivational interviewing is engaging. This phase is crucial as it sets the foundation for the entire interaction between the trainer and the client. During engaging, the goal is to establish a trusting relationship and create a safe space for the client to express their thoughts and feelings about change. This relationship allows for open communication and helps the client to feel respected and understood, which is essential for any subsequent discussions about motivation and behavior change.

Engaging involves active listening and demonstrating empathy, which fosters rapport. When clients feel comfortable, they are more likely to share their concerns and aspirations, making it easier to guide them through the process of exploration and change. In motivational interviewing, engaging is seen as the step that facilitates cooperation and collaboration in the coaching relationship, ultimately leading to more effective outcomes in behavior change initiatives.